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Vendor Management - Outsourced Investigations |
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The purpose of Spectrum Advantage Group’s Vendor Management Program is to reduce your costs associated with outsourced investigative services, simultaneously increasing the quality of investigative findings. The important factor in our plan is its emphasis on results achieved by investigators rather than their actions and non-productive activities.
Our management plan founded on and achieves goal oriented results. It provides an opportunity to improve the quality of investigations through critical analysis of multi-dimensional historical data balanced against current investigative needs. Armed with this information investigative strategies are developed and implemented through an inclusive process with claim adjusters. This process increases adjusters understanding of our investigative approach and our understanding of theirs. Accountability for performance and return on your investments are constantly kept in focus.
Spectrum Advantage Group’s program integrates processes in which you choose your investigators. Subsequently, we manage the investigators and their investigations after agreeing upon a set of specific performance objectives jointly developed with you. The objectives are clear and achievable, and the plan includes time frames for performance evaluations and opportunities for re-engineering of strategies.
As a client of Spectrum Advantage Group, you have access to our state-of-the-art Records and Information Management System (RIMS), a real-time web-based reporting system. From RIMS, you are able to submit investigative requests, review assigned investigator profiles, and view daily updates and video. At the conclusion of the investigation, you are able to download / save reports and video directly from your computer.
Contact Spectrum Advantage Group today for a free evaluation of your existing vendor management program and explore the world of new opportunities for greater productivity and cost savings - get the "Advantage" you need.
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